a. A cancellation fee may be levied on a customer on account of
cancellation of orders by customer on the Platform (“Cancellation Fee”). Such
Cancellation Fee shall be charged based on the time during which the customer
opts to cancel the order upon placing/confirming the said order on the
Platform. It is clarified that there will be free cancellation of orders only
for the initial few hours of placing an order, as specifically provided on the
product page. After such time frame, Cancellation Fee will be levied on
b. Cancellation Fee is charged to compensate for the slot, time and effort
incurred in processing an order by KASHCART and to compensate the logistics
service providers for incurring a cost when they ship the order.
c. The Cancellation fee charged by KASHCART shall be either equivalent to
or less than the charges borne by KASHCART on account of cancellation of an
order by customers.
d. The Cancellation Fee shall be deducted from the amount paid by the
customer for the said cancelled order.
e. KASHCART reserves the right to modify/waive off the Cancellation fee
from time to time. The Cancellation fee shall be quoted in Indian Rupees. You
shall be solely responsible for compliance of all applicable laws for making payments
to KASHCART on account of any cancellation of orders from Your end.
There could be certain circumstances beyond our control where you could
receive a damaged / defective product or a product that is not the same as per
your original order. We will take back the product to your satisfaction at no
extra cost. In such circumstances, before using the product, please get in
touch with our Customer Service Team who will guide you on the process for the
same at our Costumer Service number 9622222823 ) or Email firstname.lastname@example.org.
The return process of the product can be restricted depending on the nature and
category of the product.
CONDITIONS FOR RETURN
a. Return shall only be applicable in case of any technical issue in the
device or the device is damaged/dead on arrival (DOA) or if the product
delivered is different from what was ordered or not as per the order
specification. Return will not be entertained in any other situation.
b. Please notify us of receipt of a Damaged/Defective product within 24
hours of delivery.
c. The return must be initiated within 7 days of the receipt of the
d. Products/Items should be UNUSED.
e. Products should be returned in their original packaging along with the
accessories, IMEI stickers (if any) , in the same condition in which you
received it. Product must also be in its original package.
f. It is advised that the return packets should be strongly and adequately
packaged so that there is no further damage of goods in transit.
g. To complete your return process, we will need a receipt or proof of
purchase or invoice copy.
h. A product will not be eligible for return if the customer is not happy
with the look/sound quality of a defect free product, a physical damage not
notified within 24 hours of receiving the product, an electrical surge or any
damage caused by the customer/user.
i. The cost of return shipping will be borne by the customer. The amount
may be deducted from the payment made by the customer.
a. Refund shall only be applicable in case of any technical issue in the
device or the device is dead on arrival (DOA). Refund will not be entertained
in any other situation.
b. We will process the refund after receipt of the product by SAMEER
COMPUTERS. or its business partner. All refunds will be routed through original
payment gateway be it PAYTM/ UPI/GOOGLE PAY, or any other bank debit or credit
cards accounts after adjusting the cancellation charges. Refund will be
processed based on the mode of payment of the order.
c. Orders paid by credit/ debit card will be refunded by credit back to the
credit/ debit card within 7 working days and the refund will reflect in the
d. Orders paid by net banking accounts will be credited back to bank
e. For all other modes of payment, we will send a refund cheque. The cheque
will be made in favor of the name as in the "billing name" provided
at the time of placing the order
f. Once your return is received and inspected, you will receive an email
about the status of your return.
g. In case, your return has been accepted, the refund amount will be
processed immediately. A credit will be automatically applied to your credit
card or original payment method within 3-7 working days.
h. If you haven't received your refund even after 7 days of processing your
return, please check your bank account again. Otherwise, contact your credit
card company; it may take some time before your refund is shown in your
balance. You can always contact your bank branch. Usually, there is some
difference in time before a refund is displayed in your account.
i. If you have done all of the above and you still haven't received your
refund amount, please write an email at email@example.com
j. Only items that are regularly priced are eligible for a refund. Products
that are bought on sale and other special offers cannot be refunded.